Man and Van Tolworth Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Tolworth provides removal, transport, and related services to private and business customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below:

1.1 "Company" means the business trading as Man and Van Tolworth providing removal and transport services.

1.2 "Customer" means any individual, firm, or company requesting or using the services of the Company.

1.3 "Services" means any removal, transport, loading, unloading, packing, unpacking, or related services provided by the Company.

1.4 "Goods" means any items, belongings, furniture, equipment, or materials which are the subject of the Services.

1.5 "Contract" means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions.

1.6 "Service Area" means the primary operational area within which the Company routinely offers man and van and removal services, including Tolworth and surrounding locations.

2. Scope of Services

2.1 The Company provides man and van, domestic and small commercial removals, transport, and related services within its service area and to destinations agreed at the time of booking.

2.2 The Services may include loading, transport, unloading, and where agreed in advance, assistance with packing or unpacking.

2.3 Any additional services not expressly agreed at the time of booking may incur extra charges and will be provided subject to availability.

3. Booking Process

3.1 Bookings may be made by the Customer by contacting the Company and providing full and accurate information about the nature of the job, including collection and delivery addresses, access details, parking arrangements, dates and times, quantity and type of Goods, and any special handling requirements.

3.2 The Company will provide an estimate or quotation based on the information supplied. This estimate or quotation is not binding if the information provided by the Customer is incomplete or inaccurate, or if the scope of the work changes.

3.3 A booking is only confirmed when the Company has accepted the booking and, where required, received any deposit or pre-payment specified at the time of acceptance.

3.4 The Customer is responsible for ensuring that the date, time, addresses, and service description set out in the confirmation are correct. Any errors must be notified to the Company as soon as possible.

3.5 The Company reserves the right to refuse any booking at its discretion, including where it considers the job unsuitable, unsafe, or beyond reasonable capacity.

4. Estimates, Quotations, and Pricing

4.1 Prices may be provided as hourly rates, fixed price quotations, or a combination of both, depending on the nature of the job.

4.2 Hourly rate jobs are charged from the agreed start time or the time of arrival at the collection address, whichever is later, until the completion of unloading or the end time agreed, whichever is later.

4.3 Fixed price quotations are based on the information provided by the Customer. The Company reserves the right to adjust the quotation if:

(a) the volume or weight of Goods is greater than stated;

(b) access is more difficult than described, including stairs, long walks, or restrictions;

(c) waiting time is incurred due to delays not caused by the Company;

(d) additional services are requested on the day of the move.

4.4 Unless stated otherwise, prices do not include tolls, congestion charges, parking charges, or fines. These may be charged to the Customer where incurred in the performance of the Services.

5. Payments

5.1 Payment terms will be confirmed at the time of booking. The Company may require full or partial payment in advance, or payment on completion of the job.

5.2 The Customer agrees to pay all charges in full in accordance with the agreed payment method and timeframe. Failure to pay may result in the withholding of Goods until payment is received in full.

5.3 The Company reserves a right of lien over any Goods in its possession pending full payment of all sums due under the Contract.

5.4 Where payment is made by a third party on behalf of the Customer, the Customer remains primarily liable for all charges.

5.5 Interest may be charged on overdue amounts at a reasonable rate from the due date until payment is made in full.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by giving notice to the Company. The Company may apply cancellation or amendment charges depending on the notice period and any costs incurred.

6.2 If the Customer cancels more than 7 days before the scheduled start time, any deposit paid may be refundable at the Companys discretion, less any non-recoverable costs.

6.3 If the Customer cancels within 7 days but more than 48 hours before the scheduled start time, the Company may retain part or all of the deposit or charge a reasonable cancellation fee.

6.4 If the Customer cancels within 48 hours of the scheduled start time, or if the Customer is not present or not ready when the Company attends at the agreed time and place, the Company may charge up to 100 percent of the estimated or minimum job price.

6.5 If the Customer requests a change of date, time, or scope of work, the Company will use reasonable efforts to accommodate the request but cannot guarantee availability. Revised prices may apply.

6.6 The Company may cancel or postpone the Services due to circumstances beyond its reasonable control, including severe weather, vehicle breakdown, accidents, illness, or other events which make it unsafe or impracticable to perform the Services. In such cases, the Company will seek to rearrange the job at a mutually convenient time and any pre-payments may be carried forward or refunded where appropriate.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) providing accurate information at the time of booking;

(b) ensuring proper access at collection and delivery addresses, including arranging parking and any necessary permits;

(c) ensuring that Goods are properly packed, secured, and labelled unless packing services have been expressly agreed;

(d) being present or represented at collection and delivery to direct the work and sign any documentation;

(e) securing valuable, fragile, or sensitive items and notifying the Company of any special handling requirements.

7.2 The Customer must not ask the Company to move Goods that are illegal, dangerous, explosive, highly flammable, corrosive, toxic, perishable, or otherwise unsuitable. The Company may refuse to move any such items.

8. Access, Parking, and Delays

8.1 The Customer must ensure that safe and adequate parking is available for the vehicle at both collection and delivery locations. Any parking restrictions, permits, or special conditions must be advised in advance.

8.2 The Customer is liable for any parking charges or penalties incurred due to inadequate information or arrangements, except where caused by the Companys negligence.

8.3 Delays caused by issues beyond the Companys control, such as waiting for keys, access not being ready, dismantling or reassembly taking longer than anticipated, or traffic conditions, may result in additional charges based on the prevailing hourly rate.

9. Waste and Disposal Regulations

9.1 The Company carries out removal and transport services and is not a licensed waste carrier unless expressly stated. The Company does not generally provide rubbish clearance or waste disposal services.

9.2 The Customer must not present general waste, building rubble, hazardous materials, or regulated waste for transport or disposal unless previously agreed and compliant with applicable waste regulations.

9.3 Where the Company agrees to remove items for disposal, this will be done in accordance with relevant environmental and waste management regulations. Additional charges may apply for disposal services.

9.4 The Customer remains responsible for any illegal or non-compliant waste included with the Goods and for any costs, claims, fines, or liabilities arising as a result.

10. Liability and Insurance

10.1 The Company will exercise reasonable care and skill in providing the Services and handling the Goods.

10.2 The Companys liability for loss of or damage to Goods, howsoever caused, shall be limited to a reasonable amount per job, subject to any separate written agreement or insurance arranged.

10.3 The Company shall not be liable for:

(a) damage to Goods that are inadequately packed by the Customer;

(b) damage to fragile or delicate items not properly protected;

(c) loss or damage where the Customer or a third party assists with loading or unloading against the Companys advice;

(d) loss or damage arising from wear and tear, inherent defects, or pre-existing damage;

(e) loss of data, digital content, or consequential losses such as loss of profit, earnings, or business.

10.4 The Customer is advised to arrange suitable insurance cover for high value Goods and to inform the Company in advance of any particularly valuable or delicate items.

10.5 The Company carries appropriate public liability and, where applicable, goods in transit cover, subject to policy terms, conditions, and exclusions. Details may be made available on request.

11. Exclusions of Liability

11.1 The Company will not be responsible for delays or failure to perform the Services arising from circumstances beyond its reasonable control, including but not limited to adverse weather, traffic incidents, road closures, mechanical breakdown, accidents, or acts of third parties.

11.2 The Company will not be liable for any indirect, special, or consequential loss arising out of or in connection with the Services, whether in contract, tort, or otherwise.

11.3 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot be excluded under applicable law.

12. Claims and Complaints

12.1 Any visible loss or damage to Goods should be reported to the Company as soon as reasonably possible and noted at the time of delivery where practicable.

12.2 Any complaint relating to the Services should be made to the Company in a timely manner, giving full details and supporting information.

12.3 The Company will investigate complaints and, where appropriate, may offer repair, replacement, or reasonable compensation in line with these Terms and Conditions and any applicable insurance cover.

13. Health and Safety

13.1 The Company will carry out the Services with due regard to health and safety and may refuse to undertake tasks it considers unsafe, unreasonable, or likely to cause damage or injury.

13.2 The Customer must ensure that the premises are safe for work, including clear access routes, adequate lighting, and the absence of hazardous conditions.

14. Subcontracting

14.1 The Company reserves the right to use subcontractors or agents to perform all or part of the Services.

14.2 Where subcontractors are used, the Company will remain responsible for the proper performance of the Contract in accordance with these Terms and Conditions.

15. Privacy and Data

15.1 The Company will use personal data provided by the Customer only for the purposes of administering bookings, providing the Services, handling payments, and managing any related queries or claims.

15.2 The Company will take reasonable steps to keep personal data secure and will not sell or share such data with third parties except where necessary to perform the Services, comply with the law, or enforce its rights.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any Contract formed under them are governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Services or these Terms and Conditions.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

17.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.

17.3 The Customer may not assign or transfer any rights or obligations under the Contract without the prior written consent of the Company.

17.4 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings or agreements, whether written or oral.

By making a booking with Man and Van Tolworth or using our Services, you confirm that you have read, understood, and agreed to these Terms and Conditions.



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Get an excellent man and van Tolworth service worth your money

As you must have gathered by now, we excel in providing the best moving experience to all people moving. We understand the people’s needs are gradually diversifying when it comes to organizing property moves. That is why, even as a man and van service, we provide more than what our professional name suggests. Our excellent service has made us extremely popular in the local region and we are the first choice of many residents here. Use our services once and you will understand why. Get in touch with man and van Tolworth today to speak with our representatives.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Tolworth Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 148 Chiltern Dr
Postal code: KT5 8LS
City: London
Country: United Kingdom

Latitude: 51.3983000 Longitude: -0.2799800
E-mail:
[email protected]

Web:
Description: Need help with your move? Contact us and we will be glad to provide you with our expert man and van services in Tolworth, KT5.
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